CloudNest Co operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), to provide you with a streamlined and secure shopping experience.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with our Services.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
By accessing or using our Services, you acknowledge that you have read and understand this Privacy Policy.
Personal Information We Collect or Process
“Personal information” refers to information that identifies or can reasonably be linked to you. It does not include anonymized or de-identified information.
Depending on how you interact with our store, we may collect:
- Contact Details: Name, billing address, shipping address, phone number, and order details.
- Financial Information: Payment card details, transaction data, and payment confirmations.
- Account Information: Username, password, preferences, and settings.
- Transaction Information: Products viewed, added to cart, purchased, returned, or exchanged, including items such as our Bamboo Plush Mattress Topper and other CloudNest Co products.
- Communications: Information provided when you contact us through our website.
- Device Information: IP address, browser type, device data, and network connection.
- Usage Information: How you navigate and interact with our Services.
Personal Information Sources
We may collect personal information from:
- Directly from you when placing an order or contacting us.
- Automatically through cookies and similar technologies.
- Service providers assisting in store operations.
- Partners or third parties supporting our Services.
How We Use Your Personal Information
1. Provide, Tailor, and Improve Services
To process orders, complete payments, manage accounts, arrange shipping, handle returns, and improve your shopping experience.
2. Marketing and Advertising
To share promotions, product updates, and relevant offers relating to CloudNest Co products and services.
3. Security and Fraud Prevention
To detect, investigate, and prevent unauthorized, fraudulent, or illegal activity.
4. Communication
To respond to inquiries, provide customer support, and communicate about your orders.
5. Legal Compliance
To comply with applicable laws, regulations, and legal obligations.
How We Disclose Personal Information
We may share your information:
- With service providers that help us operate our store and fulfil orders.
- With marketing partners when applicable.
- When you provide consent or request a specific service.
- With affiliated businesses during normal operations.
- During mergers, restructuring, financing, or business transfers.
- When required to comply with legal obligations.
Relationship With Shopify
Our Services are hosted by Shopify. Information submitted through our store may be shared with Shopify and third-party providers as necessary to operate, support, and improve the Services.
For more information, please visit Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.
Third-Party Websites
Our Services may contain links to third-party websites. CloudNest Co is not responsible for the privacy practices, content, or security of those external websites.
Children’s Data
Our Services are not intended for individuals under the age of majority in their place of residence. We do not knowingly collect personal data from minors.
Security and Data Retention
We use reasonable administrative, technical, and organisational safeguards designed to protect your personal information. However, no system or method of transmission can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary to provide our Services, meet our legal obligations, resolve disputes, and enforce agreements.
Your Rights and Choices
Depending on your location, you may have the right to:
- Access your personal information
- Request deletion of your personal information
- Request corrections to inaccurate information
- Request data portability
- Object to or restrict certain processing activities
- Manage marketing and communication preferences
You may exercise these rights through the Contact option available on our store.
Complaints
If you have concerns about how your information is handled, please contact us through the Contact option on our website. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.
International Transfers
Your information may be transferred, stored, or processed outside your country of residence where our service providers or technology partners operate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, Services, or legal requirements. Updates will be posted on this page with a revised date where applicable.
Contact
For questions regarding this Privacy Policy, your personal information, or your data rights, please use the Contact option available on the CloudNest Co website.